|You may click the live chat button on the bottom right corner of your screen to chat with us or submit a question,
or, we have covered some of our frequently asked questions below.
There is also an email contact form below as well that will open up your mail client
(does not usually work on AOL)
We're listing the top questions asked via email here, If your question is not answered, then please either click to chat with us if we're online or fill out the form below to send an e-mail to our customer service department.
1- How long will it take to make/receive my order.
A- Each item has a production time stated in the product policies under the personalization form on the page where you viewed the item. These times are a close estimate barring any extenuating circumstances with your order. Please remember that holiday and heavy volume times can extend the production time by a few days. It is important for you to let us know if you need the item by a special date so we can ensure timely delivery. Shipping times are in addition to production time and are estimated by the carrier you choose. Delivery dates are not guaranteed. We try our best to ship intime for your desired delivery date, however, carrier delays may occur which we have no control over. Please place your order in plenty of time for timely receipt.
1st class 3-10 days priority mail 3-5 days UPS 1-7 days (the closer you are to Florida, the quicker it will arrive. You can view our UPS shipping map here http://www.tagdesigns.com/shiptime.htm
2- Can I see what the item will look like first.
A-Our designers will be happy to send you a mock sample of printed items for your approval prior to production. When placing your order, simply use the additional info section to request a mock sample sent via email. Please be sure to clear graphics [at] personalizedgiftsinc. in any spam or bulk email filters so you will be sure to receive the sample when it is sent.
2a. Why can't I design the item myself right on the site.
A- We are currently testing online designers and some items are available to design yourself. If you prefer for us to create the item, the art department is more than happy to communicate with you so the item can be set up to your instruction or ideas.
If you want to do it yourself, you can find some of our items here at our Personalized Gifts iPersonalyze Designer Please keep in mind that this designer is in testing and your feedback is welcome. Also note that the designer uses a separate shopping cart so any items ordered there are not combined with items ordered on the tagdesigns.com site. They will be separate orders.
3- Can I call you.
A-Our phone number is on the bottom of every page on the website. Although our preferred correspondence is via email, you may call us at 904-292-4108 if you happen to call during a high volume call period, please leave a message with your name, phone number, reason for your call and a good time to call you back. Calls are generally returned within 3 business days. It's always best to follow up with an email. Again, please check your spam settings to ensure you can receive our reply.
4- How can I get the status of my order. You can check your order status here http://www.personalizedgiftsinc.com/check_order_status.htm
Status are updated upon printing a work order, sending the order to production and then again when your order is shipped. Each step can take several days. Once your order is marked shipped, an automatic email is sent to you directly from the carrier you chose whether it be UPS or USPS. Please check your spam folder for these notices.
5. Do you ship to Canada or other locations out of the U.S.
Our shopping cart currently accepts shipping addresses from Canada, Australia, UK and New Zealand, however, billing addresses are only accepted from US and CA. AU, UK & NZ must pay by Paypal. CA can pay by credit card or paypal. Please do not put in a US billing address if you have an international credit card, doing so will only delay your order. Once your order is created and we attempt to charge your card, our system will decline all cards issued outside of the US and CA. If you do not have a US or CA billing address please pay by paypal (or bank cheque in USD sent via US mail)
If your question is not answered above, please fill out the form below.
We Answer all
e-mails. If you do not receive a response in your
inbox please check your spam or bulk folder.