FAQ

Q1	Is there a minimum order or charge?
	A:	There is no minimum order or charge for personalized items by TAG Designs, however, there are minimums for our advertising promotional products listed under B2B advertising or on www.AdvertisingAngel.com . Minimums for those products are indicated next to the item on our site. Back to Top
Q2	Are there any Quantity Discounts?
	A:	Quantity Discounts for personalized products are determined by the product itself and the quantity desired as well as the personalization. Please feel free to email us and ask if your desired item and quantity constitutes a discount. Back to Top
Q3	I am a school/PA/PTA/PTO can we use your products for a fund raiser?
	A:	But of course! Email us and we'll be happy to work out a fund raising program to suit your needs. We also have an ad-promo division that you might find more cost effective for fund raising products at www.advertisingangel.com . Back to Top
Q4	Are there any set up fees?
	A:	There are no set up fees when you order personalized gifts. We do not charge you to scan your photo or set up your design. We don't charge you for putting text on your graphic either. There are standard set up fees when ordering promotional & advertising items. Back to Top
Q5	How should I send you my image?
	A:	*U.S.Mail* your photo to TAG Designs, PO Box 230432, Brooklyn, NY 11223 E-Mail** If you have a digital image you can email it to E-Mail but please make sure your graphic is not compressed and at least 300dpi and 4" x 6". We accept images PC format only in .jpg, .psd, .psp, .tif, .ai (9), .eps & .cdr.(8) You may zip up your graphic in winzip if necessary. Please do not email the art department to ask questions unless accompanied by your artwork. Do not send professional photos without a photographers release. Doing so will only hold up your order Do not send graphics you have borrowed from the internet. Just because they are on the world wide web, does not put them in public domain. Do not send us a link to your online photo album, usually these graphics are only 72dpi and cannot be reproduced for print with any quality. If you have any questions please e-mail Back to Top
Q6	If I send you my photo via regular postal mail, will I get it back?
	A:	We will send you back your original photo, unharmed. Please note, We do not reproduce professional photos without a photographers release. If you send a professional photo without the necessary release, we will not send your photo back. If you want your photo back, you will need to send us a self addressed stamped envelope. Back to Top
Q7	Can you add text to my image?
	A:	Yes we can, and we don't charge you extra either. Please be sure to indicate the color of the text and the type desired. ( bold, italic, script etc.) Please note: we cannot print metallic colors ie, gold, silver, bronze or designer colors ie, perriwinkle blue, goldenrod, etc. We cannot match shades, all colors are standard such as yellow, blue, red, black etc. Back to Top
Q8	What are my Text Choices?
	A:	In effort to assist you in choosing a font for your personalized product, we have listed some of the most commonly requested fonts. You are in no way limited to these fonts. This is just a small sampling to give you an idea of the different styles available. If you have a certain font in mind, please feel free to request it. See Font Styles Here Back to Top
Q9	Do You Have Samples I can look at to get an idea of how to design my personalized item.
	A:	In addition to the samples on each item page, we have added a small sampling of Bag Tags and License Plates which should give you a basic idea of how most personalized items can be set up. Please keep in mind, however, the items you choose are Personally Yours and we will follow YOUR design idea to the best of our ability. But... if you need some help, here are some samples. Bag Tag Samples License Plate Samples Back to Top
Q10	TAG Designs does not accept Pornographic material for reproduction - What is Pornographic?
	A:	Everyone has different opinions in this area, but we consider pornographic anything that we would feel uncomfortable having our children seeing us working on and reserve the right to refuse any order we consider to be distasteful or pornographic. We also reserve the right to refuse any order which contains text in a foreign language if we cannot find the meaning in an international dictionary. Back to Top
Q11	Can you crop my image?
	A:	Depending on the orientation of your image (portrait or landscape) and the gift item you're having it printed on, we can crop, reduce or blow up your image. We prefer that you do not send images already cropped. Sometimes we need the extra background room to insure proper placement of your subject on the item. You can send your high resolution file along with a lower resolution file cropped to show us the approximate area you would like removed from the picture. Back to Top
Q12	How long will it take to process my order?
		Normally production time on most items is 7 - 14 days , with the exception some items, but each item is marked with a production time. During Holiday time, these estimated times will be extended Please place holiday / special event orders as early as possible. Realize that personalized products are not pulled off a shelf and shipped, There is administration time, art development time production time and shipping time. If you need something by a certain date, please be sure to note it on your order even if you think you are within our time guidelines. Need something right away? Don't hesitate to email us and ask. If we can, we'll put it on Rush status. Keep in mind that any requests for special designs cannot be done on a rush basis. Back to Top
Q13	How will you ship my order & How Much does it cost?
	A:	Normally we ship via UPS. We may on occasion ship via USPS. You are charged actual freight fees plus a small handling fee depending on the item and package required. Our shopping cart links directly with UPS and USPS, shipping charges are determined by the carrier you choose. On larger quantity orders, freight is sometimes overstated. Your credit card is not charged automatically, therefore, we will confirm shipping charges for large orders prior to charging your card. If our shopping cart seems inaccurate, please don't hesitate to email us for confirmation. Please see our shipping map to estimate how long it will take for your gift purchase to reach you once it has been produced and shipped. Shipping Map If you will be paying by check or money order via US mail, please put your order through the system and choose payment by Check/Money Order. This will give you a freight charge and also alert us that your order is coming. Also note = When sending a check, it takes at least 7-10 business days for your check to clear once it has been deposited. After your check has cleared, we will begin the process of your order. Back to Top
Q14	Do you offer Express Mailing Options?
	A:	We can ship your package express If you have a Fedex or UPS Account, but please realize that we still need time to produce your order. (This is for select items produced and shipped by TAG Designs - Other items take 3 - 6 weeks and expedited shipping may not be available but please feel free to ask) Back to Top
Q15	Do you Ship outside the United States?
	A:	At the present time, We only ship within the continental United States, Alaska & Hawaii. We can ship to Canada if the order is paid for by Money Order/Check in US Funds or via Pay Pal with a confirmed address. Orders shipping to Canada will incur an additional $10.00 freight charge to shipping & handling in the shopping cart and will be added on after the fact. For Companies with a US Based Corporation, We can ship via Your Fedex Account when orders are Pre-Paid via Money Order/ Check. We are not able to ship any other international orders at this time. Also please note, when paying by Credit Card, we can only ship to the billing address you have registered with the Credit Card Issuing Bank. If you need your order shipped to an alternate address, you can either pay by Money order or Check, or you can add the address on to your account by calling your issuing bank and requesting to have an alternate address added to your account. Although this might seem frustrating at times, realize it is done for your protection. Back to Top
Q16	Can I return my order.?
	A:	Understandably, due to the nature of personalized items, they cannot be returned. However, if there is an error on our part, you can receive a replacement. Please email for an authorization first. Any returns without pre-authorization will not be honored. Please read our full industry policies. Back to Top
Q17	What form of payment do you accept?
	A:	We accept Personal Checks and Money Orders via US Mail or you can use our Buy Now buttons to order via our secure shopping cart and pay via Visa, MasterCard, Amex and Pay Pal. All Orders are Pre-Paid. At this time, we can only ship to your billing address, unless orders are paid for by Check. Any Checks returned will incur a $ 35.00 fee. We work with all states and will prosecute. Back to Top
Q18	How do I place an order?
	A:	To Place an order with our Secure Server you can click the Buy Now Buttons next to each one of our products to access the Shopping Cart. To Place an order via US Mail, please print our order form and mail it to us with your payment. Back to Top
Q19	Can I re-sell your product?
	A:	We only allow re-sale on certain items. If you are interested in reselling our products, please send e-mail us with your business name, Website URL, location, TAX ID and which items you are interested in reselling. Emails sent without this information will not be honored or responded to. Back to Top
Q20	I received my personalized products and I love them. How can I tell my friends about your company?
	A:	We just love to hear how thrilled you are with your personalized products and we know your friends and associates would love to hear it too. Please feel free to send our link or use the recommend it button below, and remember to sign our guest book too =) Back to Top
Q21	Do you sell non-personalized items?
	A	In November 2005 we added a few non personalized items such as collegiate license plates, fire-starter baskets , non personalized jewelry, and some oriental gifts. TAGDesigns.com has always been for personalized gifts and we really don't want to deviate from the focus so along with highlighting some non personalized gifts we are also opening a new website which will focus on other giftware at www.AngelsWhim.com. This site is currently in its development stages but you can take a peek if you like. We can ship these products at this time, but the shopping cart may not be fully functional until March 2006 so feel free to e-mail us with any questions or to place an order. We will also be selling items from Britt's Art on the Angel's Whim site. Britt is a 14 year old Fine Art student who enjoys drawing Anime. Her art is geared towards teens and a percentage of the profits are donated to the OLG Teen Group which gives teens from 13-19 a safe place to socialize, learn and grow.