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| Order Online |
Clicking the
Add to Cart / Buy Now Buttons
Depending on the item, you may be redirected to a personalization page first where you can fill in information about the customization of your desired
item. Or... the personalization form may be right on the page
your viewing.
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Personalizing
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When personalizing a product, please read instructions for color, text
and photo submission requirements. Please be as
specific as possible about your desired personalization. If a
photo is required from you for the product you are ordering Please tell us how your sending your photo. If we do not know one is
coming, we will not look for one!
| Sending us your Photo |
We
offer 3 ways for you to get your photo/graphics to us
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| Upload |
| Most personalization items have an UPLOAD link under the
form. Clicking the link will bring up a pop up box in the upper left
hand corner of your screen or in a new tab if your browser is set to open
pop ups in a tab. Please follow the instructions by entering all the
information (your name, email, phone etc etc) Fill in the black
security (captcha) numbers/letters. Send your image to us |
| US Mail |
You may send your photo via US mail to TAG Designs
attn: Art Department, PO Box 600139, Jacksonville FL 32260-0139. You
will get your photo back with your order. (see
professional photos below)
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E-Mail
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You can e-mail
your photo to . Your graphic
must be at least 300dpi and approximately 4" x 6" in size.
We accept ONLY .jpg (non compressed), .psd, .psp, .ai & .eps - PC
formats ( That means we do not accept MS Word, Publisher,
Presentation, MAC files, or any other type of graphic Layout)
If your file is large, you can zip it with winzip. A free trial version of
winzip can be found at www.winzip.com
. Please be sure to include your full name and order number within
the e-mail. The graphic should be attached as a file, not embedded
within the e-mail.
For business logos, please send a high resolution file, preferably
a vector file in .ai, .eps, or .psd.
(see professional photos below)
Either method is fine, but keep in mind that if you need your order by a
certain date, in some cases it can take your US mail anywhere from 3 - 7
days to reach us.
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Professional Photos |
Please
do not send Professional Photos without a photographers release. We cannot
reproduce professional photos without permission from the photographers.
If you send us a professional photo without a photographers release, we
will not send it back unless you mail us a self addressed stamped
envelope. In most cases, photographers will grant you a release without
issue or charge. You can have your photographer fax us the release
direct at 904-292-4107.
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DO NOT |
send graphics you have taken from the
internet!
At most times, these graphics are not in public domain and require
permission to use, Plus, they are not print quality |
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Adding item to the Shopping Cart |
After you have filled out your personalization and clicked add to cart,
you will see your item sent into the cart but the page will refresh
automatically and come back to the same page. You can then either
order more of the same item, browse to different items or click View Cart
Check Out to finalize your purchase.
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Ordering more than one / Viewing what's in your shopping cart |
| To order additional items with different personalization,
all you need to do is enter personalization information and click Add to
Cart again. You repeat these steps as many times as necessary.
You may continue to order the same item (with different personalization) or
navigate to another page on our site. Each product page has a Review
Cart/Check Out link under the Add to cart button. |
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Finalizing your order |
Once you are ready to finalize your purchase, click Review Cart/Check Out
and you will be redirected to our shopping cart. You can
review your cart at any time by clicking Review Cart/Check Out. If
you are not ready to Check Out you may scroll down and click Continue
Shopping to return to the page you were on.
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The Shopping Cart
Increasing/decreasing Qty |
Once in the Shopping cart, you may increase the quantity of any item by changing the
number in the qty field and clicking the update button underneath the qty
box. You may also delete any item from the cart by clicking the
X under the column titled Remove.
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Calculating Shipping & Handling |
-Next you will be asked to calculate the shipping. There is a drop
down box to enter your country which is automatically set at United States.
If you are in Canada, please change this by clicking the arrow and choosing
Canada. If you are in the US you do not need to do anything.
A -Next. Enter your zip code in the box provided and click the
Calculate Box. At that point your weight and destination will
calculate and bring back a drop down box entitled..."
B- Select Shipping
Option".
Shipping charges are determined directly by the freight carrier you choose ie: UPS or USPS, the weight of your product and your zip code.
Please note that UPS charges extra for residential as well as rural
deliveries. If your freight charges seem extremely high, please let
us know and we will double check. Hawaii, Alaska, and PO Boxes
must
choose USPS (unless you wish to pay extremely high Air Freight Prices)
Some items when purchased in quantity or that have add-ons such as name tags with a
magnet back add on, may show an incorrect shipping total. If this be
the case we will reduce your shipping charge to a more appropriate
cost.
Canada
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Canadian orders must be paid in US funds with a verified address..
Canadian Orders incur additional shipping fees
(depending on weight of product ordered). Orders to Canada can either go via UPS, USPS. USPS
orders require extra processing time as we must physically take it to the
post office. Post office runs are done once per week. Any Custom,
duty, tax fees are at the
liability of the buyer.
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A - Enter Zip Code
B- Choose Shipping Option
C - Any Volume Discounts will appear here
D - Enter Any coupon codes you may have (once entered and submitted will
show up in same area as C
E- If you're paying by paypal click here and move forward to the paypal
application
F- If you're paying by Credit Card, Telephone, Mail or Fax
Click here to continue. |
| C-Volume Discounts |
If the item you are purchasing has a volume discount such as favors,
promotional items or mugs over a certain quantity, the discount will be
taken off your order sub total and you will see the discount reflected in
the total.
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| D-Coupons |
If you have been given a coupon Code you may enter it here to
receive your discount. Please do not attempt to put voucher codes in
from other vendors or that have expired, they will not work. If you
do have a legitimate coupon number and it does not work, note that in the
additional information box or email us.
If you have a Gift Certificate... you will enter that at a later time.
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Checking Out |
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E-Next you may choose Go to Check Out or Pay by PayPal.
If you click PayPal, you will be redirected to the PayPal Application. and
will no longer be within our shopping cart system.
When paying by pay pal, you may only use your confirmed Paypal address.
If you have a different billing and ship to address, please do not use this
method. If you attempt to use this method, it will result in an error.
If you need to ship your order to a different address please pay by credit
card only.
IF-f you click Go to Check Out, you will remain within our secure shopping
cart and proceed to the next page... |
Shipping Information
required fields
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A-
Here you will input the shipping information. Required fields are
either indicated with an asterisk * or are dark (bold) Certain Fields
are Required such as name, address. telephone number, email address.
We must have this information in order to process your order or get in touch
with you in the event of any questions.
B-
We also require your apartment number (or for you to tell us N/A meaning
there is no apt # or suite # in your address.
And for you to Agree to our policy.
C-
Each item has product policies below the check out form which you are asked
to review prior to adding to cart. Please check those carefully so you
will understand more about the item you are purchasing in the event this
info is not up in the descriptive area. We ask you to give us your
initials to confirm you have read the policy and you agree to it.
In the event you do not put
information in any of the required fields, you will be sent back to the
page with an error and required to do so before
going on to the next step.
Missing apartment numbers or incorrect addresses are charged $8.00 -
$15.00 if we are charged by UPS because you did not give us this
information, we must pass this charge on to you so please avoid these
unnecessary charges by insuring your address is both complete with
apartment/suite number and accurate.
D-
On this page you are given the opportunity to send an additional message to
us and E
also to let us know how you found us.After completing this page click
continue |
A- Shipping Address
B- Apartment #
C- Initial to accept Policy
D- Additional Comments
E- How did you hear about us. |
| Click continue to get to the billing page |
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On the left of the screen enter your
Billing Address
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A-
Enter the address that your credit card statement is mailed to.
All information is verified with your bank. If your address fails a
verification match with your bank, your order will be delayed. Again
please remember to include your apartment number, telephone number etc.
B- Click the dropdown box to choose your form of payment.
Choices are Credit/Debit Card or Offline which means
you will call with your credit card # or you will send a check/money
order by US Mail. or you will Fax us your order and Credit Card info.
C- If you have a gift certificate that you received as a gift or that was
awarded to you by us You may enter the value here and your total
will be recalculated.
Check below for Mail/Fax
For Credit Card Payment continue reading.
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A- Your Billing Address
B- Choose Payment Method (Credit Card or OFFLINE- Phone/Mail/Fax)
C- Enter Gift Certificate if applicable |
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| Choosing Credit Card |
If your choice was credit card, the box will open up with an
area for you to enter your credit card information.
~The Name as it appears on the card.
~The card numbers. without dashes or spaces
~ The expiration Date - Please ensure this is accurate.
If you are purchasing at the end of a month that your credit card expires,
please use your new credit card numbers. Most times your card is not
charged immediately and once we are ready to charge your card may be
expired.
~ The Card Verification # (CV or CV2 #) Visa/MC/Discover Please be
sure to put ONLY THE LAST 3 numbers that appear after the last 4 digits of
your account number. This is on the back of your card up on the
signature strip. If these numbers are not accurate, your charge will
not be approved. Amex - this number is 4 digits on the front of the
card above your account number on the right. |
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| Expiration Date |
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| Choosing OFFLINE
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Here you can print your
order and then choose to send in your order and payment by mail fax or
telephone.
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Ordering Via
E-Mail |
You can e-mail us with your
order, however, we do not recommend sending your credit card information
via e-mail. Please include your phone number and a good time to reach you
and we will call you for your credit card info.
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| Telephone |
Although Email is our preferred correspondence, You may call us toll
free with your order at 1-866-Ad-Angel . Please have your credit card with
you as we will need the security number from the back of your credit card.
Telephone response is limited but you may call leave us
a message and we will call you back most times within 48 hours.
Please speak loudly & clearly especially when leaving your phone
number. Please tell us your name, the reason for your call, your
phone number and your time zone. If you do not tell us the reason
for your call, we will not call you back. Sorry, but we receive far
too many solicitations - regardless of the no call list, and just don't
have the time to call back people who are trying to sell us services that
we do not need or want. If you do not identify yourself and your
intentions we have every reason to believe you are a telemarketer.
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| US Mail |
| Our Shopping Cart has the
options of placing OFFLINE orders which will give you a printable order
form that you can print out and mail to us at Personalized Gifts, inc
Attn:
TAG Designs, PO Box 600139, Jacksonville FL 32260-0139. Please Place
your order through the cart and then click payment by OFFLINE it will
bring up a page with your billing/shipping info product choice, prices and
shipping preference so all you have to do is make out your check and mail
the form along with your payment. Please complete the process
through the cart so we can note the order is coming, be sure of stock and
contact you if we have any questions. |
Once you have entered all your info, chosen your payment method etc etc etc.
You are sent to a confirmation page. Please review everything to
make sure all the info is correct. Once your order is submitted,
it begins process. Under certain circumstances items or
personalization can be altered but there is no guarantee. Remember that
personalized products cannot be returned or refunded so Please check
everything carefully.
A- Check billing and shipping Address
B- Check Items and personalization, colors, font etc
C- Submit Order
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A- Confirm your billing and shipping Address
B - Confirm your item and personalization is correct
C- Submit Order (Both buttons do the same) |
Once your order is submitted you will then get a Receipt Page. Please
Print this page (you will also receive this by e-mail - most times
within seconds of completing your order - If you don't' get it please
check your spam folder [although we do not engage in spam practices we
are often put in spam due to other companies on the mail server that
do-we have no control of this...])
This page contains your order details and
A- An Order #
B- An Invoice #
At the current time the Invoice # is for internal tracking only
This number is not to be used when communicating about your order.
Your order # is how we refer to your order other than your name which is
our priority tracking.
Please put this order number and your name in the subject line of any
and all email correspondence.
You may also track the status of your order with your order #.
Please note during heavy volume seasons status is only updated when your
item ships. |
A- Order #
B- Invoice # (for internal tracking only) |
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Also please note.... Check all spam settings with your isp and insure that
you can receive mail from tagdesigns.com or personalizedgiftsinc.com
Your order confirmation will come from
ordered at personalizedgiftsinc.com but please do not send any
correspondence or graphics to this address. You can
communicate with us by sending an email to questions at
personalizedgiftsinc.com and you may send digital images
(photos) to graphics at personalizedgiftsinc.com Please use
the correct email address to ensure it is received by the correct
department and can be responded to within a timely manner.
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If you encounter any
problems using our shopping cart or have any questions, please feel free
to email us.
Thank you for letting us personalize your day! |
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